Terms Of Service

Terms of Service

Effective Date: 11th June 2025

Welcome to Crefa®. By using our website (www.crefa.in), purchasing products, or interacting with our content, you agree to the following Terms of Service (“Terms”). Please read them carefully.

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree, please do not use the website.

2. Eligibility

To use Crefa®, you must be at least 18 years old or the age of majority in your jurisdiction. By using our site, you represent and warrant that you meet this requirement.

3. Product Information

We make every effort to display our products, including colors and descriptions, as accurately as possible. However, due to differences in monitor displays, we cannot guarantee that your screen’s display of color will be accurate.

4. Orders and Payments

  • Pricing: All prices are listed in INR and are inclusive of applicable taxes unless otherwise mentioned.

  • Payment Methods: We accept credit/debit cards, UPI, net banking, and other secure payment gateways.

  • Order Confirmation: You will receive a confirmation email after placing your order.

  • Right to Cancel: We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraud.

5. Shipping & Delivery

We ship across India. Delivery timelines may vary depending on your location. Estimated shipping time is 3–6 business days. Delays due to unforeseen circumstances are not our responsibility, but we will do our best to keep you updated.

6. Returns & Exchanges

We want you to love your purchase!

  • Return Period: You may request a return or exchange within 7 days of delivery.

  • Conditions: Products must be unused, unwashed, and in original packaging.

  • Exceptions: Final sale items, innerwear, and personalized products are non-returnable.

7. Intellectual Property

All content, images, logos, designs, and text on Crefa® are the intellectual property of Crefa®or its content creators. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Conduct

You agree not to use the website:

  • For any unlawful purpose

  • To solicit others to perform or participate in unlawful acts

  • To infringe upon our intellectual property

  • To harass, abuse, or harm others

  • To transmit viruses or any code of a destructive nature

9. Limitation of Liability

Crefa® is not liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of the site, products, or services.

10. Privacy

We respect your privacy. Your data is handled as per our Privacy Policy. By using the site, you consent to our collection and use of personal information.

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or practices of those sites.

12. Changes to Terms

We reserve the right to update or change these Terms at any time. Continued use of the site after changes constitutes acceptance of those changes. We recommend reviewing this page periodically.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Pune.

14. Contact Us

For questions, support, or feedback, reach out to us at:
📧 Email: hello@crefa.in

Terms and Conditions

1. Acceptance of Terms
By accessing or using the website at https://crefa.in, you agree to be bound by these Terms and Conditions.
2. User Conduct
You agree not to engage in any activity that disrupts, interferes with, or damages the functionality, security, or services of the website.
3. Intellectual Property
All content on this website, including but not limited to text, images, designs, logos, and other materials, is protected under applicable intellectual property laws and remains the property of CREFA®.
4. Limitation of Liability
CREFA® shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your access or use of the website.
5. Indemnification
You agree to indemnify, defend, and hold harmless CREFA® from any claims, damages, losses, liabilities, costs, or expenses arising from or related to your use of the website.
6. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
Privacy Policy
This Privacy Policy governs the manner in which CREFA® collects, uses, maintains, and discloses information collected from users (each, a "User") of our website. Your privacy is paramount, and this policy explains our practices.
1. Information We Collect
When you visit our site, register, or make a purchase, we collect the personal data you voluntarily provide. This information typically includes your Name, Phone number, Email address, Shipping and Billing Address, and Payment details (processed securely).
2. Use of Data
We use the collected information for the following purposes:
To process and fulfill your orders and transactions.
To communicate essential updates regarding your order status and account.
To improve our products and services and enhance the overall customer experience.
To send relevant offers and promotional content (where explicit consent has been provided).
3. Data Security and Third Parties
We utilize secure encryption and robust data protection protocols to protect your personal information. Your data is never sold or shared with external third parties, except when absolutely necessary to complete the service, such as sharing your address with courier partners for order delivery.
4. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze site traffic.
5. Consent & Control
By using our site, you implicitly consent to the practices outlined in this policy. You retain full control over your data and may contact us anytime to view, edit, or request the deletion of your personal information.
Shipping and Ownership
Shipping Policy
All products purchased from our website will be delivered within 5–7 working days from the date of order confirmation.
Ownership
The website https://crefa.in is owned and operated by MY MAHAK.
Contact & Support Information
Detail Information - 
Legal Entity MY MAHAK
Response Time -We aim to reply to all inquiries within 24–48 hours (during support hours).
Customer Support Hours- Monday to Saturday: 10:00 AM – 6:00 PM IST (Closed Sundays & Public Holidays)
Address - Crefa, Floor No.2 Office No.5, Building No.14/B, Paschimanagri Society, Near City Pride, Kothrud, Pune - 411038